Product Solutions
Our trusted intelligence layer integrates with your existing logistics stack to deliver benefits from browser click to customer door.
Pre-Purchase
Convert browsers to buyers before they even purchase when you choose the cart conversion optimizer kit from CommerceVu.
Features
- Personalize your recipient's delivery experience
- Provide flexible options and committed dates
Benefits
- Keep customers from abandoning their cart*
- Instill a sense of trust and gain competitive edge
- Your customers feel secure with set expectations for delivery
*45% of customers abandon their carts because of unsatisfactory delivery options. (Metapack Consumer Research Report 2016)
At-Purchase
Integrating CommerceVu with your tech stack lets you customize delivery choices specific to your customer’s purchase.
Features
- By SKU and recipient context
- Add-on white glove delivery, installation services, and more
- Use cart consolidation hints as an eco-friendly nudge to combine shipments
Benefits
- Drive conversions
- Minimize your tech investment
- Leverage your extended network to offer in-store or alternate pick-up locations
- Your customer enjoys delivery options that offer the price, speed and convenience they need
Post-Purchase
CommerceVu provides a full suite of services from pick-up to door and back.
Features
- Enhanced tracking
- Proactive management of delivery disruptions
- Actionable alerts
- Simplified returns
Benefits
- Create better customer experiences
- Realize decreased cost-to-serve
- Potentially reduce your carbon footprint
- Your customers feel comfortable with real-time updates and secure when delivery concerns are addressed quickly.
Returns
From initiation to final disposition, a friction-free returns process with our smart return solution simplifies the process for you and your customer.
Features
- A branded returns portal
- Customers shop more confidently and more often
- Removes returns as a barrier to buying
Benefits
- Build loyalty with consumers
- Attract more positive reviews
- Earn repeat purchases
- Remove the pain of returns from the purchase decision
Big & Bulky
Our information exchange creates a seamless consumer experience that optimizes both the physical shipment journey and the digital experience.
Benefits
- First mile: Display delivery date range and costs to customers before they checkout, plus white glove options and access to a visibility portal
- Middle mile: Receive branded communications, notifications, and alerts. Seamlessly reschedule delivery, if needed
- Final mile: Receive confirmation of delivery, white glove services performed, and a self-serve returns interface, if applicable
